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General terms and conditions of use of the website https://grupoenvera.org, http://www.grupoenvera.es, http://www.grupoenvera.com 



The purpose of this document is to establish and regulate the rules of use of the Site https://grupoenvera.org,http://www.grupoenvera.es, http://www.grupoenvera.com (hereinafter the "Site"), meaning all pages and their contents owned by the IBERIA EMPLOYEES' ASSOCIATION OF PARENTS OF PEOPLE WITH DISABILITIES which are accessed through the site and its subdomains. 

The use of the Site confers the condition of User of the same and implies the acceptance of all the conditions included in this Legal Notice. The User undertakes to read this Legal Notice carefully each time he/she intends to use the Site, as the Site and its conditions of use contained in this Legal Notice may be subject to change. 


2.- Ownership of the Web Site.


The owner of this Site is ASOCIACIÓN DE EMPLEADOS DE IBERIA PADRES DE PERSONAS CON DISCAPACIDAD (Hereinafter Grupo envera) with address at Calle Trespaderne, 9, 28042, Madrid and CIF: G28641116.Inscribed in the National Register of Associations of the Ministry of Interior with the number 19.548.You can contact us at the following e-mail: gdpr@grupoenvera.org. 


Intellectual and industrial property.


The intellectual property rights of this Site are owned by Grupo envera. 

The unauthorized reproduction, distribution, commercialization or transformation, in whole or in part, of the contents of the Site, unless it is for personal and private use, constitutes an infringement of the intellectual property rights of Grupo envera. Likewise, all trademarks or distinctive signs of any kind contained in the Site are protected by law. The unauthorized use of the information contained in this Site, as well as the damages caused in the intellectual and industrial property rights of Grupo envera, may give rise to the exercise of the corresponding legal actions and, if applicable, to the responsibilities derived from such exercise. 


4.- Exclusion of liability.

The content, programs, information and / or advice expressed in this Site should be understood as merely indicative. Grupo envera, is not responsible in any way for the effectiveness or accuracy of the same, being exempt from any contractual or extra-contractual liability to users who make use of them, as they are the ones who must decide at their discretion the timeliness of the same. 

This Site may publish content provided by third parties or companies, envera Group is not responsible for the veracity and accuracy of the same, being exempt from any contractual or extra-contractual liability with users who make use of them. 

Grupo envera reserves the right to modify the content of the Site without prior notice and without any limitation whatsoever. 

It also declines any liability for any damages that may be caused by the lack of availability and/or continuity of this Site and the services offered on this website. 

Grupo envera, does not guarantee the absence of viruses or other elements on the web that may cause alterations in your computer system. Grupo envera, declines any contractual or extra-contractual responsibility with the Users who make use of it and had damages of any nature caused by computer virus or computer elements of any kind. 

Grupo envera, declines any responsibility for the services that could eventually be provided on the Site by third parties. 

Grupo envera, declines any responsibility for the services and/or information provided in other Sites linked to this one. 

Grupo envera, does not control or exercise any kind of supervision on third party Websites. We advise users to act with caution and consult the possible legal conditions that are exposed on these websites. 

The Users who send any type of information to Grupo envera, commit themselves to make sure that it is truthful and that it does not violate any right of third parties or the current legislation. 


5.- Conditions of use of the portal for users.

Access to this Site is free of charge except for the cost of connection through the telecommunications network provided by the access provider contracted by users. 

It is expressly forbidden to use the Site for purposes harmful to property or interests of Grupo envera or third parties or in any other way overload, damage or disable networks, servers and other computer equipment (hardware) or products and applications (software) of Grupo envera, or third parties. 

In the event that the User has knowledge that the linked Sites refer to pages whose contents or services are illegal, harmful, denigrating, violent or contrary to morality, we would be grateful if you would contact Grupo envera. 

6.- Personal data protection policy. 

In the following link you can find more information about our personal data privacy policy (gdpr@grupoenvera.org). 



This Legal Notice is governed in each and every one of its ends by Spanish law. 


8.- Contact us.

If you have any questions about the conditions reflected in this Legal Notice, or if you would like to make any suggestions or recommendations, please contact us at the following e-mail address: gdpr@grupoenvera.org. 



In grupoenvera.org, we have several shipping options although we always ship through courier companies. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the selected delivery time, the amount of the purchase and the weight of the shipment. 

Please note that in order for delivery times to be met, you must place your order before the cut-off time. After the cut-off time, the order will be processed the following day, since we cannot deliver it to the transport company. Please note that the cut-off time depends on the selected transport. If you choose standard shipping the cut off time is 17h and if you choose express shipping the cut off time is 14h. 

Orders paid by bank transfer will not be effective until we receive the amount of the transfer in our current account. With all other means of payment, the order will begin to be prepared immediately. If the order is urgent, we recommend not to use bank transfer as a payment method. 

Whenever you place an order at grupoenvera.org we will inform you by email when we have proceeded with the shipment. In addition, we will supervise the delivery and contact you if there is any problem. That is why we ask you to provide us with a phone number in the order process.



Please note that transport companies only work from Monday to Friday. They do not deliver on Saturdays or, of course, Sundays or holidays. In addition, when we give you approximate delivery dates, we do not take into account if it is a local or regional holiday at the destination; we only consider national and local holidays at origin. 

We cannot guarantee a delivery time. Transport companies will be able to deliver during the agreed day before 20:00. However, we may indicate an approximate time that the company will try to meet, but is not obliged to do so. In case you are not located, the transport company will try a second delivery agreed with you. If after the second attempt you are not located, you will have to pick up the order at the transport company's facilities. 


If an order is shipped and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, having to pay again other shipping costs for the reshipment of the goods. 



Delivery times are approximate, they cannot be taken as a guarantee, although we generally meet them in 90% of the orders. In exceptional cases, we reserve the right to modify the transport company with which we will send you the package, but always maintaining the transit times. 

The responsibility of grupoenvera.org is limited in cases of force majeure (strikes, adverse weather conditions that prevent normal traffic by land, sea or air,...). In these cases, orders will be delivered as soon as possible, and the above-mentioned deadlines will not apply.



In the purchase process we offer you the possibility of joining Grupo Envera by registering and creating an account. By registering your identification and shipping data you will be able to speed up the process in subsequent purchases by simply selecting one of the shipping addresses that you can store. You can create several addresses, modify them, delete them or enter new ones. 


Within fifteen days of receipt of your order, you may return it at your own expense. 

Of course we can accept product returns as long as you return the order with all its products, with its original packaging and its original unbroken seal, with all its accessories and in perfect condition. In the event that you request the return of a product already opened, you can only return it if it retains at least 80% of its original contents. In this case, you must return it to us in its original packaging and in the best possible condition to be accepted. 

We will not be able to accept returns of products that do not come in their original packaging, unless they are defective due to some kind of damage during shipment. 

If you have received a wrong product shipment (we apologize in advance) we will bear the cost of returning the product and shipping the new product as soon as possible. 

Instructions to return a product: To return a product contact us, with the order information, your identification, reasons for the return and a photo of the product as it arrived in case it is defective. We will get back to you as soon as possible. 

If you meet all the requirements, once we receive the order or returned product we will proceed to refund the total amount of the order or send a new one, according to what you choose. The shipment of the returned products must be done using the same grupoenvera.org box that we have sent you, or in a similar format that guarantees the return in perfect condition and must include a copy of the delivery note inside the package indicating the reasons for the return. 


SAFETY MEASURES IN THE TRANSPORT OF SHIPMENTS BY AIR: THE SENDER: a) declares and warrants that the shipment does not contain prohibited articles included in the current version of paragraph 6 of the Annex to Commission Regulation (EUI No 185/2010 of 4 March 2010 (explosive and incendiary devices); and b) agrees that the shipment may be detained, screened and its contents examined for security reasons, which may include inspection by X-ray, simulation cameras, manual checks or other measures. 

UNACCEPTABLE OBJECTS: Unacceptable objects are cash, firearms, explosives, radioactive materials, psychotropic substances, dangerous goods, combustible materials and, in general, any other objects subject to restriction by the regulations in force for any mode of transport. Valuable objects such as jewelry, works of art, bearer securities, restaurant tickets, lottery tickets and similar can be transported by the MRW network provided that THE SENDER takes out the additional insurance offered. In the event that THE SENDER delivers to THE COMPANY an unacceptable or prohibited shipment, THE SENDER agrees to indemnify THE COMPANY for any damages suffered, as well as to respond to THE COMPANY for any penalties and expenses incurred by THE COMPANY, and THE SENDER shall pay or reimburse, as the case may be, the amounts of fines and other monetary penalties imposed on THE COMPANY, as well as the fees of lawyers and solicitors incurred and all legal costs. 

LIMITS OF LIABILITY IN GENERAL: In the event that the shipment suffers any damage or loss attributable to THE COMPANY during transport, THE COMPANY's liability shall not exceed approximately 6 euros per Kg (subject to variations in the IPREMI). If the Client has insured the goods with any of the optional insurances available, the limit of liability of THE COMPANY will be based on the coverage of the policy taken out. In case of delay in the delivery of the shipment, the limit of liability will be the price of the transport, without prejudice to other additional guarantees that THE COMPANY may offer. 

CLAIMS: In the event that the shipment had suffered damage or loss, and these were manifest, THE RECIPIENT must communicate in writing their reservations to THE COMPANY at the time of delivery of the shipment at destination. If they are not manifest, the reservations must be formulated within 7 calendar days after delivery. 

DELIVERY OF THE SHIPMENT AT DESTINATION: THE SENDER accepts as proof of delivery of the shipment the signature of the receiver on the Delivery Manifest or on a mobile terminal, proof of which a copy may be requested. 

IMPOSSIBILITY OF DELIVERY OF THE SHIPMENT AT DESTINATION: When the delivery of the shipment cannot be made, THE COMPANY will communicate as soon as possible to THE CLIENT the circumstances that prevent the delivery and THE SENDER must respond in writing, within a maximum period of fifteen days, if he/she wants to recover the shipment, if it is destroyed or if he/she prefers to be sent to another place of destination. In any case, the SENDER shall be responsible, in addition to the payment of the corresponding additional fee, for the payment of the expenses and costs. 

JURISDICTION: To deal with any dispute that may arise in connection with this contract, the parties, expressly waiving any other dispute resolution procedure that may apply to them, submit to the Courts and Tribunals of Justice that are competent in accordance with the provisions of current Spanish law that is applicable. However, in those cases in which the aforementioned regulation foresees the possibility for the parties to submit to a jurisdiction, the parties, expressly waiving any other jurisdiction that may correspond to them, submit to the Courts and Tribunals of the city of Barcelona. 

CUSTOMS CLEARANCE: For shipments destined for the Canary Islands the price of the transport service does not include the cost of customs clearance. The consignee with address in the Canary Islands waives the right to self-clear the shipment and the carrier reserves the right to designate the customs agent to carry out the customs clearance. The rates in force with the agent who is in charge of the customs clearance are published in the MRW web site. THE SENDER in the peninsula is obliged to respond to FITMAN (MRW) in case of breach of its duty to communicate to the recipient in the Canary Islands the conditions imposed by the carrier with respect to customs clearance in the Canary Islands, before any eventual claim that the addressee may formulate for not having received such information and not having assumed neither the waiver of self-dispatch nor the right of the carrier to choose the customs agent to deal with customs clearance, having to leave FITMAN or the MRW franchise indemnified before any eventual claim of the addressee for this reason. 


The following payment methods are available for your use: 

– Visa

- MasterCard

- Paypal

- Bank transfer

17.- Conditions of purchase

Envera Group only ships nationwide. 

- HOW TO PLACE AN ORDER: to place orders through the Web Page, it will not be necessary for the User to register, however, it will be necessary to provide certain data necessary to process the request that will be required in the online purchase process, these will be marked as mandatory fields since, without them, it will not be possible to process the orders; once the data is completed the user must click on "continue with the shipping method" and once selected "continue with the payment". -PRODUCT AVAILABILITY: all our orders are subject to availability; in case of difficulties in terms of supply and/or stock we will refund any amount paid.

- SHIPPING AND EXPENSES: Grupo Envera ships nationwide through the MRW parcel service, the costs being borne by the user in accordance with the following prices and delivery times:

o Standard shipping: €3, delivery in 4 working days

o Express delivery: 5€, delivery within 24 hours

- DELIVERY: unless otherwise agreed, we will ship the confirmed order without undue delay and in accordance with the indicated deadlines counting from the confirmation of the order. In case of unforeseen or extraordinary circumstances that may affect the delivery date, ENVERA Group assumes no responsibility. The user undertakes to enable the delivery of the order by providing a "delivery address". In case the user indicates a "delivery address" that is not correct or in case of absence of delivery address, ENVERA Group will have no responsibility for the delay or impossibility of delivery of the order requested by the user, reserving the right to cancel the purchase made.

If you consider that your order has been lost send us an email to pedidosweb@grupoenvera.org indicating your data and order number to locate it and solve, if necessary, the incident. -PRICES INDICATED ON THE WEBSITE: All prices of products offered on the Web are expressed in EUROS (€) and include VAT. Changes in prices on the Web Page will not affect those orders that have been confirmed and finalized by the User. 

- PAYMENT OF THE PRODUCTS: we want to guarantee secure payment so the only payment options will be by credit/debit card, transfer or Paypal. In case the payment is not authorized, the order will not be processed.

-EXCHANGES AND RETURNS: no exchanges or returns are accepted.

-DEFECTIVE ITEMS: if the item is received in poor condition or defective, the user must contact ENVERA Group within 72 hours from receipt of the item by sending an email to pedidosweb@grupoenvera.org describing the problem and ENVERA Group will provide a solution as soon as possible.