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Asociación Envera is an NGO accredited by Fundación Lealtad.

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Complaints channel

Welcome to Envera's Whistleblower Channel

A Whistleblowing Channel is a tool that allows employees and others to confidentially alert an organization about suspected misconduct. It is an important tool for reducing risk and building trust, as it prevents individuals from committing fraud, corruption, harassment and other improper actions.

Through the Whistleblower Channel, any person may submit the appropriate communication/complaint in the event of non-compliance with regulations by ENVERA and/or its employees/collaborators.

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How to send a complaint/communication?

It can be done in several ways:

Anonymous reporting: if you do not want to identify yourself, you can submit your complaint/communication by doing the following. following:

  • On paper, by downloading this form and sending it by mail to the head office, located at Bahía de Pollensa, 25, 28042, Madrid; to the attention of the Compliance Officer.

  • By telephone and/or voice messaging, by calling the following number 639428871. In case of not being able to answer the call at the moment, we will contact you as soon as possible.


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COMPLAINT FORM

ANONYMOUS COMMUNICATION ON THE WEB


2. Report NOT anonymous: if, on the other hand, you prefer to identify yourself, you can use the following ways.

We recommend that you leave us your contact information so that we can contact you if necessary (name, phone number, e-mail address or postal address...).

In writing:

  1. By sending this completed form to our head office, located at Bahía de Pollensa, 25, Madrid (28.042) and addressing it to the attention of the Compliance Officer.
  2. By sending an e-mail to the following address canaldenuncias@grupoenvera.org

Verbally:

  1. By telephone and/or voice messaging at the following number 639 42 88 71. Please be patient if we are not able to attend you at the moment, we will return your call as soon as possible.

By requesting a face-to-face meeting with our Compliance Officer at telephone number 639428871 or e-mail canaldenuncias@grupoenvera.org. Be patient if we cannot attend you at the time, we will return your call as soon as possible.

What you should know

  • In addition to this internal Envera channel, there is also an External Channel for you to send your complaint/communication to the Independent Whistleblower Protection Authority. You can use both channels or just one of them, at your choice.
  • We will acknowledge receipt of complaints/communications received within 7 days.
  • The confidentiality of the process is guaranteed in accordance with the provisions of the Law 2/2023, of February 20, 23, regulating the protection of persons who report regulatory infringements and the fight against corruption and other applicable regulations. See confidentiality policy.
  • Likewise, the protection of the informant is guaranteed at all times in accordance with Law 2/2023, of February 20, regulating the protection of persons who report regulatory violations and the fight against corruption. Law 2/2023, of February 20, 23, regulating the protection of persons who report regulatory infringements and the fight against corruption.
  • The presumption of innocence and the right to honor of those affected will always be respected.
  • We comply with the applicable regulations on data protection.
  • In the event that we detect indications of a crime, we will refer the matter to the Public Prosecutor's Office.

What will happen once you make the complaint/communication?

The following will be implemented Information Management Procedure which consists of the following phases:

  • You will receive an acknowledgement of receipt of your complaint/communication within 7 days (only if you have provided us with your contact details).


  • The information received will be registered in the Envera's Information Registration System.


  • Admission procedure: inadmissibility, admission, referral to the Public Prosecutor's Office or referral to the competent authority/entity/agency.


  • Instruction.

  • Termination of the proceedings: file closure, referral to the Public Prosecutor's Office, transfer to the competent authority/entity/agency or agreement to initiate disciplinary proceedings.
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